Order Processing Time

• Orders typically take 1-3 business days to process before shipping.
• You’ll receive an email notification with a tracking number once your order is shipped.
• If there are any unexpected delays, we’ll keep you informed via email.

US Shipping

• Estimated transit time: 5-7 business days
• Shipping fee: $4.95
• Note: We currently do not ship to US military bases.

Taxes

• We do not collect sales tax on orders.
• Customers are responsible for any local, state, or federal taxes that may apply upon package arrival.

Shipping Delays

• If your package doesn’t arrive within the estimated delivery time, please contact our customer support at Email: [email protected].
• We will offer a refund for packages that take longer than 30 days to arrive.

Lost or Undelivered Packages

• If your tracking shows “delivered” but you haven’t received your package:
  • Check your property for secure locations where it might be left.
  • Contact the shipping carrier for assistance.
  • If the issue persists, reach out to our customer support at Email: [email protected].

Incorrect or Incomplete Addresses

• We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.
• Please double-check your shipping address during checkout.
• If you notice an error, contact us immediately at Email: [email protected]. However, we cannot guarantee if your order has already shipped.

Refused or Undeliverable Packages

• If a package is returned due to customer refusal or multiple failed delivery attempts, Twillhush reserves the right to cancel the order and may withhold refunds.

Important Notes

• Delivery times may vary during peak seasons or due to unforeseen circumstances.
• While we strive for accurate shipping information, we cannot be held responsible for delays caused by shipping carriers or customs.